FAQ

Every piece is engraved to order. Engraving takes about 7 business days, and shipping takes another 5–7 business days, so plan on roughly 2 weeks from order to delivery. Need it sooner for a gift? Email Leslie@jeannaveline.com and we'll see what we can do.

Because every piece is engraved just for you, all sales are final. Please double-check spelling and sizing before ordering. If your item arrives damaged or we made an engraving error, email Leslie@jeannaveline.com within 7 days of delivery and we'll make it right.

All of our pieces are made to order in-house — literally in our living room. On each product page, you can choose between Text or Custom Upload. Make your selection and fill out the fields below. We’ll reach out if we have any questions!

All personalized pieces are made to order by us and require time and design to create.

We strive to have the order engraved and shipped within 5 business days.

Please note that production times may vary during periods of high order volume.

Unfortunately, because each item is custom-made, returns and exchanges are not available.

Absolutely. Stainless steel is nickel-free and hypoallergenic, making it safe for sensitive skin.

Yes, you can shower in it! However, we recommend avoiding prolonged contact with saltwater or chlorine to preserve the finish over time.

You can simply wash your pieces with mild dish soap and warm water, then dry them thoroughly with a soft cloth. For everyday upkeep, a quick wipe with a jewelry cloth will keep the shine bright.