Returns & Exchanges
Returns & Exchanges
Every Jeann Aveline piece is engraved just for you, so all sales are final. We can't accept returns or exchanges for change of mind, sizing, or style.
Before you order
Please double-check your engraving text, font choice, and size. We engrave exactly what's entered at checkout, so spelling, dates, and punctuation should be correct before you place your order. Not sure about sizing? Visit our Sizing Guides or email us first.
If something's wrong with your order
We'll make it right if:
- Your piece arrives damaged or defective
- We made an error on your engraving
- You received the wrong item
Email Leslie@jeannaveline.com within 7 days of delivery. Please include your order number and a photo of the issue. We'll review it and send a corrected replacement or a refund.
What we can't cover
- Engraving that matches what was entered at checkout, including typos
- Wrong size selected at checkout
- Wear and tear, or damage from misuse after delivery
Lost or stolen packages
If your tracking shows delivered but you can't find your order, check with neighbors and your local post office first, then email us and we'll help you file a claim with the carrier.
Gift cards
Gift cards can't be returned or refunded.
Questions?
Email Leslie@jeannaveline.com. We're happy to help before or after you order.